Telephone Service Pricing

Our pricing structure is based on features, not the number of endpoints. Richmond Tech and Telecom offers pricing packages based on the number of users OR the desired features with your VOIP based PBX telephone system. We offer basic plans for small office environments that are priced per user, and enterprise based pricing packages based on features needed. In either case, our pricing structure is superior to our competitors because it is both lower in price and flexible. You only pay for the features you use.


Service Packages

Starter Package Professional Enterprise
$24.95/mo $59.95-$99.95/mo $149.95-$199.95/mo
3 call trunks (simultaneous calls)
Up to 5 Extensions
Voicemail to email
15MB voicemail storage
Inbound calls: Free - Outbound calls $0.02/min 		Starter package, plus:
5 call trunks
Up to 20 Extensions
Voicemail transcripts via email
Ring groups (multiple phones)
Virtual attendant
After-hours call flow
Call Parking & Attended call transfers
Busy Lamp Feature (BLF) (extension status indicator)
Fax to email (inbound fax)
100MB voicemail/music storage
Music on hold 		Pro plan, plus:
Up to 100 Extensions
20+ call trunks
Call queues
Dial by name directory
Day/Night ring settings
Conference Bridge
Web fax (outbound fax)
Zoned Paging system
SMS text messaging
Appointment Reminders
Wake-up calls
Voicemail transcription
Modules may also be purchased on an individual basis

Other charges:
  • Phone numbers: $10.99 each
  • E911 service and regulatory fees: $5.95 per location
  • Service use: see calling packages below
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    Calling Packages (Choose One)
    Lock in your monthly bill with one of the following calling packages. Our higher volume packages offer a lower cost per minute. Not sure of your usage, or extremely low use? Go with the per-minute plan. Plans can be changed at any time and will apply to the next billing cycle.
    Per Minute $0.01
    Call Package 1: up to 1,000 min/month (16.6 hours) $14.95
    Call Package 2: up to 2,000 min/month (33.3 hours) $24.95
    Call Package 3: up to 5,000 min/month (83.3 hours) $49.95
    Call Package 4: Unlimited $199.99
    (Minutes over subscribed plan are billed at $0.01/minute)


    Glossary of Terms

    Term Definition
    Call Parking Placing a call on hold for another extension to pick up
    Call Queue Destination where one or many extensions can answer a call. Extensions can join/leave the ring group at will
    SIP Trunks Number of channels available for inbound or outbound calls
    Time Conditions Pre-defined rules for how inbound calls should ring, for example a day ring or night ring can be automatically set to ring to different extensions or voicemails, or play a different auto-attendant greeting.
    Virtual Attendant A pre-recorded message with voice prompts for menu options (i.e. press 1 for sales)
    Paging Zones With paging zones, callers can choose which extensions or locations hear pages.


    Billing Cycle and Invoicing

    PennTelco's billing cycle starts on the 15th day of each month and ends on 14th day of the following month. Your monthly invoice will be sent via US mail or by email and can be paid by personal or corporate check, or online through our secure payment gateway.


    NO CONTRACT - Cancel At Any Time!


    Phone Number Portability and Subscriptions

  • Existing phone numbers are transferrable to the PennTelco system. Porting charges are billed at $19.95 per number. (These charges can be waived if the numbers are paid for 12 months in advance.)
  • If you do not have a phone number or require additional phone numbers, they can be purchased directly through PennTelco.
  • Telephone number subscriptions are billed at $10.00 per month, per number.


    • Click here to obtain a free quote!