Service Features

PBX stands for "Private Branch Exchange." In the old days with onsite PBX telephone systems, your office essentially had a private telephone network that was connected to the outside Bell Telephone system. These systems required the installation of a special control box and phones. With PennTelco's VOIP PBX system, the functionality and control of the internal PBX system resides on our servers with the phones connecting via the internet. The advantage is no onsite equipment to maintain, portability, and scalability.

With the PennTelco telephone system, you can have a single phone number with simultaneous inbound and outbound calls. This saves the cost of having to pay for multiple phone numbers to make multiple simultaneous calls.

Our system is superior to all other VOIP providers because of flexible pricing per service instead of per user, and more features which are customizable to your calling needs.

Overview of Service Features

    Standard Modules and Features:

  • Each phone acting as its own extension
  • Simultaneous calls to/from a single number - no need for "hunt" numbers
  • Day/Night ring modes
  • Works from ANY internet connection
  • Turn any smartphone, tablet, iPad, PC or Mac into a phone
  • Receive voicemails and faxes by email

  • Add-on Modules:

  • SMS Text Messaging
  • Web Faxing: Send faxes via the web
  • Dial-By-Name Directory
  • Virtual Receptionist: Interactive Voice Recording (IVR) for directing flow of inbound calls to specific extensions
  • Intercom and Paging System
  • Voicemail Transcription
  • Appointment Reminder System - Great for Healthcare businesses!
  • Wake-Up Calls
  • Call Conferencing Dial-In System
  • Customizable Inbound Caller ID (i.e., sales call: 215-555-1212, general call: 215-555-1212)
  • Integration with SuiteCRM or SugarCRM Customer Database Systems
  • Locally-Based Customer Service

  • No annual contracts or long-term agreements!

Enhanced SMS-MMS Texting

With the PennTelco platform, you can now make your landline numbers 100% textable from your cell phone or web app. Keep in touch from your desk and on the go with our web and mobile apps that are always in sync. Separate your personal and business communications with our app!

    Summary of Features:

  • Manage conversations from web app
  • Send/receive messages from any cell phone
  • Sync across multiple devices
  • Integrate with your smartphone contacts
  • Auto-reply feature
  • Send message blasts

  • (This service does not support texting of images or videos.)
SMS texting from a web browser

For additional information, please download and print the full feature guide at the link below:
System Features Guide


Pricing

Please visit the pricing page for information about feature availability under each service package.



Compare PennTelco to Comcast

How does PennTelco stack up against big name providers like Comcast? The chart below offers an up front comparison on our service and pricing features compared to Comcast's Business Edge Voice package.





Local Service and Support

When you switch to PennTelco, you're not just buying phone service. Not only do we provide superior service over Comcast and Verizon, but we provide exceptional customer service with local staff. We don't use offshore customer service centers and all of our techs are based locally. When you call us for help, you'll talk to a service rep who will take ownership of your account. If that's not convincing enough, just look at our superior service features. It can't be beat! Unlike the big guys, we pride ourselves on providing local service and support, and are just a phone call away when the occasional trouble does arise. With PennTelco, your organization will get high quality service and experts to assist you with migrating to an enterprise class PBX system.



Glossary

Attended Call Transfer: a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Automated Attendant: allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist). Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0".

Busy Lamp Field (BLF): a light on an IP phone which tells you whether or not another extension connected to the same PBX is busy. This has to be configured manually from the phone user and it is usually done by making use of the web interface.

Interactive Voice Recording (IVR): a pre-recorded message used to direct calls to a specific extension or recording. For example, press 1 for accounting, press 0 for the operator.