Service Features

P.B.X. stands for Private Branch Exchange. In the old days with onsite PBX telephone systems, your office essentially had a private telephone network that was connected to the outside Bell Telephone system. These systems required the installation of a special control box and phones. With PennTelco's VOIP PBX system, the functionality and control of the internal PBX system resides on our servers with the phones connecting via the internet. The advantage is no onsite equipment to maintain, portability and scalability.

With the Penntelco telephone system, you can have a single phone number with simultaneous inbound and outbound calls. This saves the cost of having to pay for multiple phone numbers to make multiple simultaneous calls.

Our system is superior to all other VOIP providers because of flexible pricing per service instead of per user, and more features which are customizable to your calling needs.

Overview of Service Features

  • Each phone acting as its own extension
  • Simultaneous calls to/from a single number - no need for "hunt" numbers
  • Interactive Voice Recording (IVR) for directing flow of inbound calls to specific extensions
  • Daytime and after-hours inbound call behavior
  • Works from ANY internet connection
  • Turn any smartphone, tablet, iPad, PC or Mac into a phone
  • Receive voicemails and faxes by email
  • Send faxes via the web - stop printing and faxing!
  • Send and receive SMS messages
  • Intercom and paging system
  • Voicemail transcription
  • Customizable inbound caller ID (i.e. sales call:215-555-1212, general call:215-555-1212)
  • Integration with SuiteCRM or SugarCRM customer database systems
  • Locally based customer service
  • NO CONTRACT!! Our service is awesome, so we don't lock customers into long term agreements


Feature Pricing

Please visit the pricing page for information about feature availability under each service package.



Compare PennTelco to Comcast

How does PennTelco stack up against big name providers like Comcast? The chart below offers an up front comparison on our service and pricing features compared to Comcast's Business Edge Voice package.





Local Service and Support

When you switch to PennTelco, you're not just buying phone service. Not only do we provide superior service over Comcast and Verizon, but we provide exceptional customer service with local staff. We don't use offshore customer service centers and all of our techs are based locally. When you call us for help, you'll talk to a service rep who will take ownership of your account. If that's not convincing enough, just look at our superior service features. It can't be beat! Unlike the big guys, we pride ourselves on providing local service and support, and are just a phone call away when the occasional trouble does arise. With PennTelco, your organization will get high quality service and experts to assist you with migrating to an enterprise class PBX system.


Glossary

Attended Call Transfer: a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.

Automated Attendant: allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist). Many AAs will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually "0".

Busy Lamp Field(BLF): is a light on an IP phone which tells you whether another extension connected to the same PBX is busy or not. This has to be configured manually from the phone user and it is usually done by making use of the web interface

IVR: Interactive Voice Recording - a pre-recorded message used to direct calls to a specific extension or recording. For example, press 1 for accounting, press 0 for the operator.